Return Policy

Returns Policy

We want you to love your hair. If something isn’t right, here’s how we’ll help.

What can be returned
For hygiene reasons, we can only accept returns of hair that is unopened, unused and still sealed in its original packaging. If you change your mind, let us know within 2 days of receiving your order and send it back to us in that condition.

What can’t be returned
Once hair has been opened, unsealed, washed, styled, cut, worn or installed, it can’t be returned or exchanged, unless it is faulty.  

Faulty, damaged or incorrect orders
If your hair arrives damaged, isn’t what you ordered or has a genuine fault, contact us within 48 hours of delivery with your order number and clear photos. Please don’t open or install hair you believe is wrong or faulty. Once we’ve confirmed the issue, we’ll offer a replacement, exchange or full refund, and we’ll cover the cost of return shipping.

Return shipping costs
For change-of-mind returns, the customer covers the cost of sending the hair back. For faulty or incorrect items, we cover it.

International returns
Customers outside Nigeria are welcome to return eligible items. Return shipping, along with any customs or import fees paid on the original order, can’t be refunded unless the item was faulty or incorrect.

Refunds
Once your return arrives and we’ve checked that it’s unopened and in its original condition, we’ll process your refund to your original payment method within 5–7 working days. Depending on your bank, it may take a few extra days to show in your account. Original delivery charges aren’t refunded unless the item was faulty or incorrect.

Questions?
If you’re unsure about anything, message us before you send anything back and we’ll guide you through it.