Delivery Policy

Delivery Policy

We want your hair to reach you quickly and safely, wherever you are in the world. Here's everything you need to know.

Processing time
Orders are packed and dispatched within 1–2 working days of payment confirmation. During sales and busy periods, processing may take slightly longer, and we'll let you know if that happens.

Delivery within Nigeria
Lagos deliveries usually arrive within the same day, and other states within 2–5 working days. Delivery costs are calculated at checkout based on your location.

International delivery
We deliver worldwide through DHL. Most international orders arrive within 5–10 working days, depending on your location. Shipping costs are calculated at checkout.

Customs and import duties
International orders may be subject to customs duties or import taxes in your country. These are set by your local authorities, are not included in your order total, and are the customer's responsibility. If you're unsure, check with your local customs office before ordering.

Tracking your order
Once your order ships, you'll receive a tracking number by email or WhatsApp so you can follow it all the way to your door.

Delays
Occasionally, deliveries are delayed by courier issues, customs checks, weather or public holidays. These are outside our control, but we'll always do our best to keep you updated and help resolve anything that comes up.

Wrong address or failed delivery
Please double-check your delivery address and phone number at checkout. If a parcel is returned because of an incorrect address or a missed delivery, a redelivery fee may apply.

Lost or damaged parcels
If your order arrives damaged, or hasn't arrived within the expected time, contact us within 48 hours of delivery, or of the expected delivery date, with your order number and photos if relevant. We'll work with the courier to sort it out.

Questions?
Message us on WhatsApp at +2348127091531 or email lushhairbyora@gmail.com and we'll be happy to help.